Frequently Asked Questions
What do you need from me for setup?
We’ll need: A flat, clean, free of pet waste and any trash surface (grass, turf, or concrete). Access to power within 50 feet (we will provide an extension cord). Adult supervision at all times. We will not set up on any gravel, rocks, brick, area(s) with pet waste and/or dirt surface.
Can I decorate the bounce house?
You may personalize your bounce house unit with balloons only. Signage or any custom signage is not permitted to be taped/placed/glued on to nor attached to the unit at any point prior or during duration of event. You may place custom signage around the equipment as long as it is not flammable and does not puncture or damage the unit in any way. To keep our modern inflatables in top condition, please note the following conditions will apply: 1. We must receive notice at least 72 hours (3 days) before your event if you plan to add any balloon decorations or styling. 2. If you’re working with a styling or balloon vendor, they must be present during our setup so we can coordinate placement and ensure all additions are safely attached without damaging the equipment. 3. No decorations may be added or attached to the bounce house unit AFTER our team has completed setup and left the property. This includes taping, gluing, pinning, or tying anything directly onto the inflatable. IMPORTANT: Any unapproved decorations or post-setup alterations that cause damage to the unit will result in a repair fees or entire equipment replacement fee. We’re always happy to work with your decorator or provide safe styling recommendations so your setup looks flawless and stays within our safety and equipment guidelines.
Do you offer balloon or
balloon styling services?
Fun things coming soon...
Can adults jump too?
Adult participation is not automatically permitted and is subject to the terms outlined in your signed Rental Agreement. While some of our inflatables can physically accommodate adult participation, adult use is only permitted with prior approval from BeVibe Bounce and must be noted on your reservation. If approved: -Maximum of two (2) adults at one time -Light, controlled bouncing only -All posted occupancy and maximum weight limits must be followed. You must notify us prior to your event if adults will be participating. Unauthorized adult participation is strictly prohibited and may result in immediate termination of use without refund. Important Safety Requirements If adult participation is approved, all participation is at the renter's own risk and must remain light, controlled, and within all posted occupancy and weight limits. The following are strictly prohibited: -Rough play, wrestling, or aggressive bouncing -Flips, tumbling, or acrobatics Hanging, climbing, or sitting on the inflatable walls or netting -Exceeding posted occupancy or weight limits By permitting adult participation, the renter agrees to: -Assume full responsibility for all participants. -Enforce all safety rules at all times. -Accept all risks associated with approved adult participation as outlined in the Rental Agreement. Any damage resulting from unauthorized use, misuse, or failure to follow the Rental Agreement may result in additional cleaning, repair, or replacement charges as outlined in the Rental Agreement. We love a good vibe—just make sure it's approved, safe, and contract-compliant!
Are the bounce houses available for photo shoots or mini sessions?
Absolutely! Styled shoots, mini sessions, or just a fun photo moment---Our bounce houses make the perfect backdrop for styled shoots and mini sessions. Reach out to us at info@bevibebounce.com to chat about your session. We'd love being part of your photo magic!!
Do you offer
any discounts?
Stay connected with us for the latest updates, new inventory, and exclusive promotions by following us on social media sites. As a token of our gratitude, we offer a 10% discount to: first responders, medical professionals, teachers, veterans, and active military members. Please note: discounts cannot be combined with other promotions. When submitting your inquiry, simply mention your status in the "Additional Info/comments section" so we can apply the discount to your booking. *** Minimal proof will be required.
What ages can
use the bounce houses?
Our standard bounce houses are perfect for ages 2 and up. Adult supervision is required at all times.
Weather
Policy
WEATHER POLICY We're all about fun—but safety always comes first. Because inflatable equipment is weather-sensitive, the following policy applies. Unsafe Weather Conditions Unsafe weather includes, but is not limited to: -Rain -Winds exceeding 15 mph -Lightning -Thunderstorms -Other severe weather conditions Before Delivery: BeVibe Bounce reserves the right to postpone, reschedule, or cancel delivery if weather or other safety conditions make setup or operation unsafe. Weather-related refunds, credits, and rescheduling are handled in accordance with our Cancellation & Rescheduling Policy and Rental Agreement. After Delivery: Once equipment has been delivered and set up, all weather-related procedures are governed by the Rental Agreement. BeVibe Bounce reserves the right to require immediate shutdown of the equipment if unsafe weather or other hazardous conditions arise. During Your Event: If weather conditions become unsafe: -All participants must exit the equipment immediately. -Use of the equipment must stop immediately. -Contact BeVibe Bounce by text message for instructions before unplugging, deflating, moving, covering, or otherwise handling the equipment. -Follow all safety procedures outlined in the Rental Agreement. *The renter is responsible for monitoring weather conditions throughout the event and ensuring all safety rules are followed.
What if I need to cancel?
CANCELLATION & RESCHEDULING POLICY Your event date is reserved exclusively for you. Once your booking is confirmed, we begin reserving equipment and preparing for your event. BOOKING DEPOSIT A non-refundable 50% deposit is required to reserve your event date and secure your booking. CANCELLATION POLICY More than 72 hours before your scheduled event: The non-refundable 50% deposit will be forfeited. Any payments made beyond the deposit may, at BeVibe Bounce's discretion, be applied as a credit toward a future rental, subject to availability. Within 72 hours of your scheduled event: BeVibe Bounce reserves the right to retain all payments made. All cancellation requests must be submitted in writing via text message or email. RESCHEDULING Rescheduling requests are not guaranteed and are subject to availability. FAILURE TO ACCOMMODATE DELIVERY Failure to be present at the scheduled delivery time or failure to provide proper access to the setup area will be treated as a cancellation, and no refunds will be issued. WEATHER Weather-related cancellations and rescheduling are handled in accordance with our Rental Agreement. BeVibe Bounce reserves the sole right to postpone, cancel delivery, or discontinue use when weather or other safety conditions make setup or operation unsafe. We're committed to delivering a seamless, elevated experience while prioritizing safety, transparency, and exceptional service every step of the way.
What if my event is indoors or at a venue?
No problem! Our modern bounce houses look stunning indoors. Just confirm ceiling height (at least 13 ft) and that the venue allows inflatables. Please also be aware of the following requirements: 1. A flat, clean, free of pet waste and any trash surface (grass, turf, or concrete). 2. Access to power within 50 feet (we will provide an extension cord). 3. Adult supervision at all times. 4. We will NOT set up on any gravel, rocks, brick, area(s) with pet waste and/or dirt surface.
Last Minute Bookings?
We do our best to accommodate last-minute requests whenever possible! Availability depends on our event schedule and delivery routes for the day, so we can’t guarantee openings. We highly recommend booking at least 2 weeks in advance to secure your preferred date and style. If you’re looking for a last-minute rental, please email us at info@bevibebounce.com we’ll gladly check if we can make it happen!
GENERAL RULES
Let’s set the vibe — happy faces only! Bounce House Rules: *No shoes, food, or drinks inside the bounce house. *No rough play, flips, or climbing on walls. *Absolutely no silly string, face paint, confetti, markers, crayons, or gender reveal bombs/sprays — these can permanently stain or damage the equipment. *The lessee is responsible for any damage, cleaning fees, or total loss resulting from misuse or prohibited items. *No sharp objects or pets allowed inside or around the inflatable. *Adult supervision is required at all times. Thank you for helping us keep the vibes high and every bounce house picture-perfect for the next celebration!
Do we Require a Deposit?
Yes! A 50% non-refundable deposit is required to reserve your rental date and is applied toward your total rental fee. Your deposit reserves your equipment exclusively for your event date, allowing us to decline other booking requests. Bookings are accepted on a first-come, first-served basis. Your reservation is confirmed once your signed Rental Agreement and non-refundable deposit have been received. The remaining balance is due 72 hours (3 days) prior to your scheduled event. Once we confirm your requested date is available, we'll send your invoice, Rental Agreement, and deposit request to complete your reservation. If your requested date is unavailable, we'll gladly provide our next available openings to help you celebrate with BeVibe Bounce!
Delivery/Pick up Set-up Fees?
We proudly serve Wylie, Sachse, Murphy, Lucas, Parker, and surrounding DFW communities. Delivery is included within our standard service area. If your event is outside our standard delivery zone, we may still be able to accommodate your reservation for an additional travel fee based on distance and scheduling availability. Please contact us before booking to confirm service availability and whether a travel delivery fee applies to your event location.
Delivery & Pick-up times?
Each rental includes up to 6 hours of bounce time (setup and takedown not included). Deliveries are made between 6 AM–12 PM, and pickups are between 8 PM–9 PM. If your event runs later than 8 p.m., a $60/hour late pickup fee applies. Need special timing? Contact us at info@bevibebounce.com — we’ll do our best to make it work and keep your celebration stress free!
Are the bounce houses cleaned and sanitized?
Absolutely! Every bounce house unit is deep-cleaned and sanitized after each rental with child-safe disinfectants to ensure your guests enjoy a spotless setup.